YOUR PRIVACY
Privacy Policy.
Last updated: 10 November 2026. This notice explains how THE EX EDIT. handles information when you visit our website, book or attend a conversation, or contact us.
Who is responsible?
THE EX EDIT. is responsible for deciding why and how customer personal information is used (the data controller). For privacy requests, email letsgo@theexedit.co.uk. Our business's legal trading identity and postal contact details must be added before launch.
What we collect
When you book, we ask for your name, email address, chosen service and appointment details. A telephone number is requested only for telephone sessions. Our booking system may also record transaction, cancellation and service-delivery information. Wix and other necessary providers may process technical information such as IP addresses, device information and essential cookies.
We do not ask you to describe your personal circumstances in the booking form. Please do not submit health information, intimate details or other sensitive personal information through the booking form.
Why we use it
We use booking information to arrange, deliver and administer your paid service, communicate about appointments and process refunds where appropriate. This is generally necessary to perform our contract with you. We may also keep limited records where required by tax, accounting or other legal obligations, and use proportionate security information to protect our service and users where we have a legitimate interest. We do not automatically subscribe booking customers to marketing emails.
Who processes information?
Wix provides website, booking and payment infrastructure. Relevant payment providers and communications providers may also process information needed to deliver the service. For telephone, video, live-text and email conversations, the communication provider you use may process messages, metadata or other information under its own applicable terms. We do not sell customer information. Provider choices and international-transfer safeguards must be verified before launch.
Conversations and recordings
We do not routinely record conversations or create personal session notes. Please do not record or share another person's conversation without permission. Written messages and emails may remain in the communication provider's systems and recipients' inboxes, so we cannot promise that every message is never stored. Confidentiality is subject to legal obligations, safeguarding concerns and the technical limits of the communication service.
How long is information kept?
We aim to keep only the information needed to deliver services, resolve queries and meet legal obligations. Booking and financial records may need to be retained for statutory accounting or tax purposes; other data should be deleted when no longer necessary. Specific retention periods and deletion settings for Wix and communication providers are being finalised before launch. We do not maintain a separate customer spreadsheet or export customer lists as part of normal operations.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, objection or portability of your personal information. Contact letsgo@theexedit.co.uk. You may also complain to the UK Information Commissioner's Office at ico.org.uk.
Cookies and security
Our site uses essential technical services needed for website and booking operation. We will review any analytics, marketing cookies and consent requirements before enabling optional tracking. We use established service providers and reasonable access controls, but no online system can be guaranteed completely secure.
Pre-launch notice: Provider-specific retention periods, communication tools, business identity and cookie settings are still being verified. This notice will be updated before live customer bookings open.