THE IMPORTANT BITS
Terms & Conditions.
Last updated: 10 November 2026. These terms explain the paid conversation service offered by THE EX EDIT. Our legal trading identity and postal contact information will be added before launch.
What you're booking
THE EX EDIT. offers informal, two-way conversations for adults aged 18 or over. Services include The Quick Edit (30 minutes, £49), The Full Edit (60 minutes, £89), The Long Edit (90 minutes, £119) and The Unspoken Edit (£39, either a scheduled 30-minute live text chat or one personal email reply with up to 30 minutes of dedicated response time). Prices are shown in GBP. Your booking summary confirms the service, price, date, time and chosen delivery format.
Not professional advice or crisis support
Our conversations are not therapy, counselling, coaching, diagnosis, medical, legal or financial advice. We do not promise a particular outcome or make decisions for you. This service is not suitable for emergencies or acute mental-health crises. If someone is in immediate danger, call 999; for urgent medical help in the UK, contact NHS 111. We may end or decline a session if it is unsafe, abusive or outside the service's scope.
Booking and payment
Appointments are subject to availability. Full payment is requested through secure checkout. A booking is confirmed only when payment and the booking confirmation have been successfully completed. Please check your confirmation email and contact us if it does not arrive. Appointment times are shown in UK local time.
Changes, cancellations and refunds
You can request a cancellation or reschedule up to 24 hours before your appointment. Where you cancel more than 24 hours before, we offer a full refund or a free reschedule. Within 24 hours, or if you do not attend, our standard policy is that no discretionary refund is offered, although we will consider exceptional circumstances. This policy does not remove any statutory consumer cancellation, refund or other legal rights. The application of any 14-day distance-selling cancellation rights, including rules for services starting during that period, will be explained and handled in accordance with UK consumer law. We will not treat a simple acceptance of these terms as a waiver of those rights.
If we need to cancel
If we cannot deliver a booked session, we will offer an alternative appointment or a refund for the service not provided. Nothing in these terms limits your statutory rights or excludes liability where doing so would be unlawful.
Attendance and conduct
Please join on time and use the service respectfully. We may stop a session involving harassment, threats, sexual exploitation, unlawful requests or other behaviour that makes it unsafe. We will handle any payment dispute or refund request fairly and consistently with consumer law.
Privacy and confidentiality
We do not routinely record sessions or make personal session notes. We ask you not to record or redistribute conversations without agreement. We treat personal information with care, but absolute secrecy cannot be promised: communication platforms may process data, and disclosure may be necessary where required by law or in response to serious safety concerns. Please read our Privacy Policy.
Written conversations
For The Unspoken Edit, choose either a live text conversation at the booked time or a personal email response. The email option reserves time for us to prepare one reply; it is not an ongoing correspondence service. Delivery instructions and expected response timing will be confirmed before launch. Written communications may be retained by the relevant email or chat provider, even though we do not maintain a separate session database.
Questions and complaints
Contact letsgo@theexedit.co.uk with booking, cancellation, privacy or service concerns. We aim to respond reasonably promptly and resolve issues fairly.
Pre-launch notice: These terms require final checks of consumer cancellation rights, the trader's legal identity, the written-service delivery process and the actual booking/payment flow before accepting customers.